Acceptable Use Policy / Terms of Service

Acceptable Use Policy for Servers:

To ensure the best performance for all of our customers, we use the following policies:

Your Website should not have a load of 4 for more than one hour, or your Service will get restarted.
Your Website should not have a load of 2 for more than two hours, or your Service will get restarted.
Your Website should be configured to send a maximum of 10 emails per hour. If you have justification, please open a ticket and we’ll raise this limit for you.

Please note that the CPU cores are shared and they are not dedicated to you. We allow you to use all of your cores for your peak times, but you cannot use them for an extended amount of time.

Our system will automatically suspend Website(S) with 5 minute load average more than 30.0

Sending unsolicited bulk and/or commercial information over the Internet. It is not only harmful because of its negative impact on consumer attitudes toward b2bTech, but also because it can overload b2bTech’s network and disrupt service to b2bTech’s subscribers. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, b2bTech will investigate and suspend the account if it is found to be sending SPAM. A $500 charge for violating this policy will be charged to the person initiating the SPAM. Furthermore b2bTech reserves the right to prosecute for this violation.

b2bTech reserve the right to cancel, suspend, or terminate any service provided with or without a refund, notice or warning for any reason.

b2bTech prohibit any kind of bulk mailing activity.

b2bTech take reasonable measures to keep Your data safe. However, we are NOT responsible for lost data, time, income or any other resource due to hardware, software failure or human error. You accept sole responsibility for keeping Your data safe and backed up.

In an event of repeated TOS/AUP violations, b2bTech Hosing may terminate one or more services that You hold with Us. We may or may not provide a backup of Your data to You based on the circumstances. You are solely responsible having an offsite backup of Your data.

If Your service is subject an attack that is higher than 10Gbit or 2 smaller attacks, b2bTech may terminate Your service without a refund. We may or may not provide a backup of Your data to You based on the circumstances. You are solely responsible having an offsite backup of their data.

If b2bTech receive any threats from You such as a threat to publish or actual publication of communication that We have with You, or a threat to dispute a charge or an actual charge dispute, We will terminate Your service without a refund. You are solely responsible having an offsite backup of Your data.

If You abuse Our staff in any way, We will terminate Your service without a refund. We may or may not provide a backup of Your data to You based on the circumstances. You are solely responsible having an offsite backup of Your data.

Service Suspension:
Upon notification or discovery that You are performing actions that violate Our policies, We will suspend Your services until the issue has been resolved to Our and/or the notifying party’s satisfaction.

We comply with the requirements of the Digital Millenium Copyright Act (DMCA), including for Subscribers that are of foreign heritage and/or operating in a foreign country.

Limitation of Liability:

You acknowledge that the service provided can be interrupted for reasons other than Our negligence. You acknowledge that damages resulting from any interruption of service are difficult to ascertain.
You agree that We shall not be liable for any damages arising from such causes beyond Our direct and exclusive control. You further acknowledge that Our liability for Our own negligence may not in any event exceed an amount equivalent to charges that You have paid Us for services during the period damages occurred. In no event shall We be liable for any special or consequential damages, loss or injury. We are not responsible for any damages or loss of income Your business may suffer.
We do not make implied or written warranties for any of our services. We deny any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Us.

Account Registration:
All new accounts MUST be registered with valid, verifiable information. Any new accounts registered with blatantly false information will be refunded and deleted without notice. Multiple accounts per Subscriber are not allowed.
You must maintain accurate and current identification information with Us through the duration of Your service with b2bTech Hosting. We may verify any change in information, and if We is unable to obtain verification, We may suspend or terminate Your service.

You must submit a cancellation request from Your authenticated client area to cancel Your service with Us. You may cancel Your service with Us at any time for any reason. We do accept cancellation requests by email, support tickets, live chat, or via Phone. We do not grant exceptions. All account credits will be forfeited at the time of cancellation. You may request that We delete all of Your personal information at the time of cancellation.

Your Contact Information:
b2bTech are not responsible for damages or compensation resulting from Your inability to receive communication from Us, such as but not limited to notification of downtime, or notification of suspension of Your services. From time to time, We may send You information and/or notices that may or may not be totally relevant to You. You may not opt out of these communications.

Copyright Infringement Notification:

To file a notice of copyright infringement with us, You must provide a written communication (by regular mail or digitally signed email) that sets forth the items specified below. Please note that You will be liable for damages (including costs and attorneys’ fees) if You materially misrepresent that a product or activity is infringing Your copyrights. Accordingly, if You are not sure whether material available online infringes Your copyright, we suggest that You first contact an attorney.

To expedite our ability to process Your request, please use the following format:

Identify, in sufficient detail, the copyrighted work that You believe has been infringed upon (for example, “The copyrighted work at issue is the text that appears on”) or other information sufficient to adequately specify the copyrighted work being infringed.
Identify the material that You claim is infringing the copyrighted work listed in item #1 above.
If You are sending a large number of URLs in one removal request, please also a listing of the URLs in a single list.
Provide information reasonably sufficient to permit Us to contact You. A telephone number and an email address are required.
Provide information, if possible, sufficient to permit Us to notify the owner/administrator of the allegedly infringing webpage or other content (email address is preferred).
Include the following statement: “I have a good faith belief that use of the copyrighted materials described above as allegedly infringing is not authorized by the copyright owner, its agent, or the law.”
Include the following statement: “I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.”
Sign the paper.

Send the digitally signed email to the following address:

Excessive Utilization of Resources:
We monitor and curtail resource usage that is outside the allotted resources. We, at Our sole discretion, will take action against You if You use excessive resources. Such action may include, but is not limited to, billing for resources used, account suspension and account termination.

Spam policy:
We do not allow automated email systems on Our network. Utilizing Our services to send bulk and/or commercial information, via any methods, is prohibited. Maintaining an open, unsecured SMTP relay is prohibited. Upon receipt of a complaint, We will investigate the issue, and at Our sole discretion, will suspend or terminate Your account. We reserve the right to prosecute, and to collect resultant legal fees.

b2bTech create backups for services (Everyday) for disaster recovery purposes, But You are responsible for Your own data. b2bTech Hosting shall not be responsible for data loss.